Account Supervisor

Updated: May 17, 2024
Location: Westerville, OH, United States
Job ID: 4279

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The Account Supervisor plays a very pivotal role within the agency as the primary link between strategy and execution. The Account Supervisor must understand the client's brand strategy and be able to activate the GSW team to deliver tactics flawlessly to fulfill that strategy. This role interacts with client team(s) and often acts as a "hub" for connecting to creative, strategy, digital and agency operations teams. This position also oversees a team within client management and uncovers opportunities for organic growth.

Position Snapshot:
"The Maestro"
  • Orchestrate completion of the scope of services, overseeing work of SAEs
  • Serves as key source of information for creative team and conduit to brand team
  • Honing brand problem-solving skills, ensuring solutions are delivering on stated brand objectives
  • Fiscally responsible for managing scope and sharing monthly reconciliations
  • Serve as a primary point of contact for brand team members
  • Helps identify opportunities for scope expansion and organic growth

    Functional External Responsibilities:

    • Is responsible for tactic management, provides oversight over a multitude of tactics; ensures work is initiated with clients and is moving through system. Helps uncover barriers to work initiation
    • Helps shape tactical conception; is able to lead internal team through early stages of tactic creation, including project brief review and concept work; ensures that the tactics developed fit into an existing strategy
    • Is accountable for budget management with the client, ensuring needs of the client and the overall designated scope are being properly allocated and adjusted throughout the year; provides input into GSW's monthly forecasting

    Capabilities and Agency Responsibilities:

    • Ensures that clear objectives are set for each project; helps to set client and team expectations on delivery. Distributes the workload appropriately within client management; lays out work in a well-planned and organized way
    • Builds/fosters relationships with clients and colleagues; provides value as a consultant on tactics and the business
    • Collaborates with brand, engagement and digital strategy teams and has a working knowledge of the digital landscape and implications to customers, content strategy and communication planning
    • Supervises, delegates responsibilities, mentors and leads assigned Senior Account Executives with inspiration, motivation, and coaching, not only in job performance, but in meeting career and professional goals as well
    • Consistently produces timely, high quality internal and external communication, likely across multiple client relationships on a single or multiple brands
    • Anticipates and manages challenges related to budget and timing
    • Understands the nuances of pharma marketing industry, including how products come to market, the role communications plays, and how products are sold
    Competencies/Soft Skills: 
    • Makes the agency a better place by showing interest beyond assigned accounts or projects; supports non-client agency initiatives
    • Is a team player on all fronts
    • Shows flexibility and the ability to manage pressure and change
    • Brings evident skills in verbal and written communication, analytical thinking, organization and interpersonal dynamics; is able to "think beyond the ask"
    • Has a keen sense of entrepreneurship, looking for opportunities of organic growth
    • Has the ability to work with the team to develop a presentation/tell a story and participate in the presentation
    • Ensures meetings are meaningful, planned and with actionable outputs/outcomes
    • Is able to effectively switch back and forth between activities of varying complexity, maintaining attention to detail while keeping the strategic big picture in mind
    • Possesses the maturity to rationally address issues driving conflict and elevate issues/concerns when appropriate
    Education and Experience: 
    The Account Supervisor should have a bachelor's degree in a related field plus:
    • 5-7 years relevant client experience in marketing or healthcare or other related disciplines or,
    • 5 years relevant agency side experience or,
    • 3-5 years GSW operations and Client Management experience with at least 1.5 years as a Senior Account Executive
    • Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
    • Experience with Adobe Professional a plus
    • Strong communication skills - writing, speaking, presenting

    The annual base salary for this position ranges from $92K to $115K. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.

    At GSW, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

    GSW is a full-service healthcare communications agency that goes beyond advertising to create personalized brand experiences. We develop strategic marketing solutions for pharmaceutical, biotech and health-and-wellness clients around the world. We create experiences that involve, inspire, educate and activate people through ongoing brand journeys.

    Wor Her Matter Everywher | How are you inspired to change lives?

    Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

    Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
    At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

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