Associate Director of Strategic Operations and Analytics

Updated: May 23, 2024
Location: Richmond, VA, United States
Job ID: 3382-OTHLOC-CLAwYfwz

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The Associate Director of Strategic Operations and Analytics will guide delivery of effective services & strategic solutions. They apply extensive and in-depth knowledge of the healthcare marketplace to guide patient services program strategy, design, implementation, and daily operations by providing subject matter expertise. They will support strategic operations managers in utilizing data and field intelligence to aggregate issues & opportunities and identify program solutions. Additional responsibilities include: 

  • Responsible to coach and support goals of strategic operations & analytics team
  • Provide consulting support to program management to ensure teams meet client program strategic priorities, goals, and metrics
  • Support effective execution and delivery of strategic operations:
    • Support development and communication of data and CRM strategy to ensure optimal field effectiveness
    • Support delivery of team impact analysis/program ROI and ensuring program meets performance expectations/SLAs
    • Support identification of new data-driven strategies/tactics to improve field efficiency and effectiveness and delivery of client goals
    • Support analysis of program and market trends to proactively provide solutions to forthcoming program and brand challenges
    • Provide consulting support to ensure teams meet client program strategic vision
    • Support identification of potential new opportunities and coordinate with management and business development appropriately
    • Support understanding of client objectives and scope of any proposed program enhancements, helping strategic operations manager translate customer expectations and requirements to internal, cross-functional delivery teams

Essential Requirements: 

  • Bachelor’s Degree
  • 5+ years of Pharmaceutical Industry Experience
  • 2 years of patient services / field access experience
  • 2+ years of people manager experience
  • Experience supporting patient services program in strategic, marketing or analytical role
  • Knowledge of how to deploy technology to improve efficiencies and effectiveness, including business intelligence tools
  • Must have experience with Business planning and market analysis, defining program metrics / team management, analyzing data strategy

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities. 

Why Syneos Health? We partner with industry experts to solve and execute against today’s toughest commercialization challenges facing the world’s leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.  

Wor Her Matter Everywher | How are you inspired to change lives? 

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled) 

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

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