Senior Learning & Development Leader - Pharma Expertise - MSL Training

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Updated: February 19, 2024
Location: Remote, Remote, United States
Job ID: 3328

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You’re driven, resourceful, and above all else - remarkably smart.       

The Senior Learning & Development Leader (SLDL) is primarily responsible for the successful development, delivery, execution, and management of all of the Client’s training-related needs. The SLDL is expected to comprehend and communicate the disease state, marketplace, and product-specific materials and must possess effective facilitation and communication skills. As a representative of the field based medical affairs team, candidate should be highly competent on aspects of HCP engagement, customer facing team, and application of applying skills in complex internal and external customer environments.      

Job Responsibilities      

Liaison Responsibilities     

  • Support FBMS (Field Based Medical Staff) Teams by leading efforts around ongoing training content for new hire training, national sales meetings, POA meetings, manager meetings, and other training initiatives
  • Interface with Client Marketing, Sales, and other cross-functional teams to help identify, build, and deliver relevant training to FBMS Teams

Design Responsibilities     

  • Conducts ongoing learning & development needs analyses
  • Creates and maintains a workable Training Plan to determine the goals, strategies, and tactics to be implemented to achieve client satisfaction
  • Develops training concepts and associated objectives, descriptions, and sequencing for all training efforts
  • Works with FBMS Leadership Team to determine specific metrics and measurements to assess the success of training activities

Development Responsibilities     

  • Design and develop content for all forms of training delivery & works with the content developer/vendor as appropriate
  • Nurtures the training concepts throughout their evolution to ensure alignment with the strategic intent of the overall brand objectives
  • Engages with designated FBMS and Client HQ Member throughout the entirety of development process
  • Oversees live training logistical and preparation support, including scheduling assistance, printing guides, and facilities requirements
  • Conducts leader or facilitator training for all developed content and provides support for delivery as requested
  • Manages live training intellectual property and leverages existing assets appropriately to improve project efficiency

Delivery Responsibilities     

  • Delivers all training programs, including new-hire training, advanced training, NSMs, and POAs, both live and virtual training
  • Manages classroom environment in a manner that allows representatives to meet learning objectives
  • Instructs representatives during training classes and in evening sessions
  • Evaluates the competency levels of training class participants and provides timely evaluations and feedback

Along with a results-oriented mindset, self-assurance and an engaging manner, the ideal candidate has:                         

Specific Requirements     

  • Role is virtual or in-person if preferred in Titusville, NJ
  • Requirement – onsite in Titusville, NJ for planned meetings and training 
  • 10% Travel – To Support POA, National and Regional meetings, etc.

Job Qualifications     


Required: 4-year college degree     

Preferred: MBA or masters in instructional design     


Required:  Pharma training experience, high-level PowerPoint skills     

Preferred:  Pharma Medical Affairs, Field Medical experience as a MSL or Training of MSL teams experience; Background in consulting, instructional design, facilitation skills, learning and development experience     

Preferred but not mandatory: Familiarity with sales or sales management     

The annual base salary for this position ranges from $145K to $150K. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role.   

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.   

Why Syneos Health? We partner with industry experts to solve and execute against today’s toughest commercialization challenges facing the world’s leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.    

Wor Her Matter Everywher | How are you inspired to change lives?   

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)   

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At?Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

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