Senior Implementation Manager

Updated: December 11, 2023
Location: Gurugram, HR, India
Job ID: 2582

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There’s one thing you do that’s exceptional: lead.

In this role, you will serve as an experienced people manager and workstream lead within the R&D Advisory Group overseeing end-to-end management of the implementation process and key deliverables for customers. As a member of the management team, you will ensure a superior client experience while coaching and supervising the work of consulting staff team members. Leading by example, you will exhibit decision quality, action orientation, and resourcefulness as the primary steward of technical system implementation projects. This is an opportunity to:

  • Lead the creation of system implementation project deliverables by quality checking work, setting expectations with the project team, delivering edits and feedback to team members, and driving deliverable completion from start to finish
  • Recommend creative ideas based on data analysis, personal experience, and industry best practices
  • Anticipate and support customer needs, concerns, and challenges through the design of alternatives and contingency plans
  • Proactively communicate to keep program leadership informed of activities, team dynamics, project status, scope changes, potential risks, and business development opportunities
  • Provide career advising to implementation staff team members by gathering project performance feedback, conducting performance reviews, and contributing meaningful feedback to internal promotion calibration sessions
  • Participate in the BD process by writing and pricing proposals, and actively participate in the pitch 
  • Achieve billable utilization targets and managed book of business in service to customer engagements

Essential Requirements:

  • Proven expertise in management consulting in the life sciences, pharmaceutical/biotech consulting industry or equivalent industry role  
  • Experience working with one or more R&D operational roles (clinical operations, regulatory, safety or similar discipline) either in industry or consulting
  • Engagement management experience 
  • GxP System Implementation and Validation experience

Desired Requirements:

  • Experience supporting implementations of cloud-based enterprise software such as Veeva Vault, Oracle, Medidata or OpenText

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Here, you’re a part of the big picture. You will collaborate with colleagues across clinical and commercial disciplines to guide premarket development through post-market commercial strategy. Every project is a chance to solve a new challenge, learn from your colleagues, and advance your career. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world. 

Wor Her Matter Everywher | How are you inspired to change lives?

Disclaimer: Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

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