Process Specialist

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Updated: January 11, 2024
Location: Buenos Aires, B, Argentina
Job ID: 2171






You’re driven, resourceful, and above all else - remarkably smart. 

The Operations Effectiveness, Process Specialist role is a support role, that serves as the connector across Deployment Solutions (DS) as well as the broader Syneos organization. You will also:

  • Ensure DS business processes are understood and followed through using change management processes, and proactively collaborate with DS leadership to govern for compliance
  • Partner across business and IT functions to problem solve quality issues, process and system breakdowns or other internal and external concerns, including implementation and adoption of change initiatives
  • Become a trusted business partner on Syneos ways of working to create a flow of best practices, collaboration, and business insights to help drive business acumen across departments
  • Review large inter-dependent business processes across functions to find improvement opportunities and provide recommendations for change based on data, value impact and connection to corporate goals
  • Support multiple change initiatives to improve ways of working holistically: tools, process, training, governance, and optimization in partnership with department heads, DS leadership and center resources (BPO, Change Mgmt, L&D, etc.) 

Essential Requirements

  • Bachelors or equivalent education degree
  • 1+ years of pharmaceutical industry experience, with minimum 3 in an operations function/capacity
  • Minimum 2 years of experience supporting small to mid size projects
  • General understanding of Client Commercial Organization and its core functional areas: Incentive Comp, Fleet, Client Services, Data Analytics & Reporting, and Learning Solutions
  • Creative problem solver, solutions-oriented mindset; must be curious by nature, with the confidence to ask questions
  • Strong project management skills – PMP or LSS training a plus
  • Experience in process mapping, improvement, and implementation
  • Exceptional interpersonal and client-facing communication skills to train and interact with senior leadership 
  • Strong operational backbone to manage multiple stakeholders, projects, and priorities in a fast-paced environment
  • Comfortable working in a globally connected way, as part of an extended team that is spread across other geographic locations
  • Advanced level of English language

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? We partner with industry experts to solve and execute against today’s toughest commercialization challenges facing the world’s leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world. 

Work  Here  Matters  Everywhere  | How are you inspired to change lives?

Disclaimer: Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

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