Virtual REMS Account Director (Risk Evaluation & Mitigation Strategy)

Updated: November 29, 2023
Location: Newtown, PA, United States
Job ID: 2225

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The REMS (Risk Evaluation and Mitigation Strategies) Account Director is responsible for providing ongoing client support, consultative support, and recommendations to clients and internal call center colleagues to align business requirements with Engagement Center services, system capabilities, and account management responsibilities. The Account Director supports all aspects of ongoing client operational programs, including interacting with Syneos Health internal functional teams as it relates to, discovery, analysis, design, and operational management activities needed to support client ongoing business needs, continuous improvement initiatives, and existing client expansion/ evolution projects.  

You will: 

  • Manage all client relationships on assigned accounts (adapting to client style, SOPs, and needs as required).
  • Manage individual accounts/projects.
  • Strategize solutions to implement work plans that meet revenue targets.
  • Collaborate with internal stakeholders to ensure proper resourcing for work plans.
  • Communicate with key individuals about the status of issues/resolutions and deliverables.
  • Develop all materials prior to client distribution. 
  • Prioritize and set expectations on activities/responsibilities with the project business lead by communicating capabilities/limitations to facilitate informed decisions.
  • Assist project business lead in preparing formal presentations to include collating data.  
  • Liaison with Human Resources for personnel actions, as needed.
  • Accountable and responsible for all budgeting, invoicing, and forecast management.

 Essential requirements:

  • BA/BS degree minimum.
  • 5+ years of experience of working in a client-facing account management role in pharmaceuticals or healthcare.
  • 5+ years of contact center experience across both REMS and patient inbound/outbound programs.
  • 5+ years direct management oversight of account management team.

 Desired requirements:

  • Consistently demonstrate a pro-active, customer centric, solution-based approach.
  • Outstanding interpersonal and collaboration skills
  • Ability to motivate peers and affiliated colleagues.
  • Proven leadership skills with conflict management and problem-solving skills.
  • Ability to accurately perform steps related to proposal generation (work orders). 

 At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

 Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements. At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

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