Account Manager

Updated: April 21, 2023
Location: London, ENG, United Kingdom
Job ID: 148451

Not ready to apply?
Join our Talent Network


You are organized, driven, and thrive in an ownership position.

You're ambitious and business-savvy enough to secure and organize high-visibility, large-scale projects. However, you know that maintaining close individual relationships and being a reliable liaison are the keys to building confidence and lasting trust with your customers. Can you see the big picture and the details? You have the potential to excel in this dynamic Account Manager role with Litmus.

The primary purpose of the role is to become the main day to day contact for the client. This will mean working with the team both internally and externally (suppliers) to ensure the timely delivery of projects. As well as taking primary ownership of accounts and the management of high quality outputs from the team.

Litmus Medical Communications acts as a catalyst to accelerate uptake and embed the value of therapies across the product lifecycle, bringing business strategy to science and scientific expertise to your business. With our base in Europe, we are cognizant of the diverse healthcare systems, regulations and market dynamics of the region; however, we are not limited by geography and support our clients at a local, European and global level. Whatever the reach required, we specialize in building relationships, understanding and collaboration between the biopharmaceutical industry and medical/healthcare professionals. We develop a range of strategic solutions based on an understanding of both the objectives and issues of our clients as well as their stakeholders, focusing on facilitating peer-to-peer and scientific communications through a range of channels. As effective and compelling communication is key, whether for a marketing story, scientific data or market access support, we have a dedicated editorial excellence team providing content that can be syndicated to deliver solutions to enhance patient care.


Client Services Management

•Delegate and manage tactical & administrative processes
•Develop key client relationships and assume day to day contact role while ensuring client satisfaction
•Take a lead role on ensuring clients tactics are delivered through appropriate strategic, creative & digital routes
•Start to build an understanding of the client’s business
•Support senior team members on new pitches and attend F2F pitch presentations when required
•Generate ideas and proposals for new projects with assistance from senior team members

Product/Task Leadership & Accountability 

•Establishing project management processes in order to stay on top of all project related details and timelines
•Coordinating project activity and delegating tasks to the team
•Managing day-to-day project activity from start to finish
•Managing junior colleagues and overseeing their activity
•Developing project budgets and deadlines
•Preparing project materials
•Establishing strong working relationships with clients
•Keeping clients updated on project activity

Business Management

•Manage client-related financial & business operations for the team
•Input into project business/financial deliverables
•Apply sound business insight & judgment in the best interests of the agency & our clients
•Demonstrate solid understanding of MedComms business
•Understand the healthcare industry and to apply to day-to-day work
•Responsible for accurate input of all hours worked onto timesheets on a daily basis for self and teams

Team Orientation/Collaboration

•Begin to set the example for professionalism & work ethic on the account team
•Begin to demonstrate leadership as the day-to-day champion of the brand, internally & externally
•Mentor junior level team members and ensure they feel supported.  Similarly support senior staff by managing up
•Manage direct reports effectively by providing constructive  and actionable feedback
•Actively contributes to the culture of the wider team
•Contribute to Company meetings

Job Requirements

•Degree educated
•Good organizational and administration skills
•Strong communications skills
•Ability to work in a fast paced environment
•Strong attention to detail and good proof reading skills
•Solution focused – suggestion of ideas and recommendations where appropriate
•Able to lead a team effectively
•Able to demonstrate influencing skills and abilities
•Good financial & commercial acumen
•Knowledge of pharma regulations (ABPI)
•Ability to use Powerpoint, Microsoft Word and Microsoft Excel

Litmus is part of Syneos Health Communications, a purpose-built collective of agencies focused on supporting health and biopharmaceutical innovators. We work in scalable, collaborative teams that partner across disciplines and geographies to deliver integrated communications strategies that accelerate brand performance. In today’s fast-changing and complex environment, success lies in making connections: between science, emotion and technology; between data, design and human insight. We are able to make those connections because our advertising, public relations, medical communications, digital, data science, research and market access specialists work closely with each other and with healthcare experts, including physicians, pharmacists and advocates. Together, we are the connected healthcare partner tapping rich insights to drive innovation, change behavior and pioneer a new era of accountable marketing.

Syneos Health Communications is powered by Syneos Health, a global professional services organization designed to help the biopharmaceutical industry shorten the distance from lab to life.

WORK HERE MATTERS EVERYWHERE | How will you accelerate bringing new therapies to patients?


Not ready to apply?
Join our Talent Network

Click here to enable personalized experience


Inside Syneos Health

Tell Us About Your Candidate Experience! Get In Touch