System Solutions Director

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Updated: May 12, 2023
Location: Buenos Aires, B, Argentina
Job ID: 147310

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Our System Solutions Director is responsible for overseeing all software application planning related to Syneos Health Communications agencies. The System Solutions Director is responsible informing with oversight from the Operations Lead, any new and existing software applications or innovations from a perspective of design, integration and technical fit with other systems. In addition, they will also act as lead for user support for existing and future platforms. The System Solutions Director will partner with Syneos Health IT and Boldsky Operations to provide training, integrations, or new tool implementation as needed.

 Are you ready to take on your next challenge in this System Solutions Director role with Boldsky.





  • Responsible for writing, auditing and ensuring adherence to SOP’s within systems, and course correcting where applicable. Including, but not limited to:
    • Project and Resource Management platforms
    • Font Management platform and process
    • Finance Scoping platform
    • Analytics management
  • Develops recommendations for streamlining business practices utilizing the system, including assessment of current standards, evaluation and providing recommendations to executive leadership, creating pilot programs, where applicable, standardizing training and communication plan for new initiatives within the system.
  • Excellent communication and presentation skills, including strong interpersonal skills (e.g. sensitivity, understanding and maturity level in situations and surroundings).
  • Ability to work as a part of a cross-functional team including flexibility to support multiple locations when necessary.
  • Ability to comfortably and confidently turn complex systems into solid technical and high level project plans.
  • Engage with oversight from Ops Lead to communicate with internal leadership teams such as Creative, Account and Operations to capture business requirements and transform these through analysis and design into technical solutions.
  • Inform key leadership stakeholders about updated costs, product development processes and yearly budgets.
  • Working with Tech Solutions team to offer troubleshooting solutions for users in real time and develop triage system.
  • Participate in leadership tech discussions and be able to articulate timelines and scope changes.
  • Maintain compliance standards with IT and Business Units, including user structure and set up between cross-functional teams.


Job Requirements


  1. Bachelor's Degree or Higher, or equivalent work experience
  2. Minimum 5 years of experience with ad agency design technology systems
  3. Organizational and time management skills: To keep projects on schedule and within budget.
  4. Experience in design architecture within an ad agency setting, including Font Management, Project Management, Resource Management and Scoping platforms
  5. Advanced understanding of business analysis techniques and processes
  6. Extensive knowledge and experience working with operating systems within an ad agency setting
  7. Experience supporting and managing user cloud infrastructure platforms, including Digital Asset Management (DAM) systems
  8. Sound knowledge of various operating systems and database


Creative studio and/or agency experience.
Demonstrated experience learning new industry, company, product, and/or technical developments of the client's business as well as the agency business

At Syneos Health Communications, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Syneos Health Communications is the only healthcare communications network that is part of a company on the frontlines of healthcare, with a clear view into the everyday complexities of life and health. As part of Syneos Health™, our agencies — consisting of leading brands and experts in advertising, branding, public relations, managed markets and medical communications — are engaged in every point of influence in health, providing real-world insight into markets and audiences in ways that no other partner could.

WORK HERE MATTERS EVERYWHERE | How will you accelerate bringing new therapies to patients?

Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled) 


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