Learning Advisor

Overview

You’re driven, resourceful, and above all else - remarkably smart. You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.

Responsibilities

The Learning Advisor serves in a content development role in support of Learning Solutions Customers.  This individual is accountable for implementing solutions outlined by the Solution Design (BD) and Learning Strategy team. The Learning Advisor serves as the Writer or Learning Strategist on project teams, interacting with the customer utilizing strong account management skills and is accountable to own their assigned projects and/or work streams (including, but not limited to development of strawmen, workshop-at-a-glance documents, transcripts, and drafts, guiding and advising the customer, soliciting customer feedback and completing deliverables within expected timeframes) with a goal of working with little or no direction/oversight from a senior Learning Strategy team member.  As needed, Learning Advisors may oversee writers (contract or full time), with support from other team members, and may be tasked with executing/facilitating training or train-the-trainer sessions.  

Project Execution Responsibilities:

• Validate customer needs, current training gaps, document outcomes, and recommend learning solutions to meet customer needs.
• Develop Training Roadmaps, which include defined curriculum with recommended modality and sequencing, that guide associated curriculum development.
• Nurture innovative training concepts throughout the project to ensure alignment with the strategic intent; includes strategic engagement with the customer throughout the project.
• Develop engaging and effective training content that can be delivered via multiple modalities (e.g., distance-learning e-modules, e-zines, video, live training, communication, and sustainability tools)
• Ensure that all training content is developed using effective and industry leading instructional design strategies and leveraging existing Learning Solutions intellectual property as needed.
• Ensure training content is designed, developed and delivered with a view to the most effective and efficient modalities in alignment with the budget and customer needs.
• Oversee or develops live training logistics such as scheduling assistance, printing guides, and facilities requirements in collaboration with the project manager.
• Collaborate with all project team members and internal stakeholders as needed to develop content and solve project challenges.
• Contribute to Learning Solutions intellectual property and ensure quality standards are met for all deliverables.
• As appropriate, serve as a facilitator and/or conducts facilitator training for all developed content.
• As required, lead status meetings with the customer team.

Learning Strategy and Innovation Responsibilities:

• Conduct and in some cases, lead the strategic learning approach for their own deliverables, or those of other team members tapping into their own experience and expertise.
• Apply a total account management approach to customer interactions with a view to uncover unmet need and strengthen customer engagement.
• Support the Business Development team by participating customer needs discussions (in-person or virtual) and serve as a learning expert in the areas of strategic, tech-enabled, or innovative solutions.
• Conduct a strategic evaluation of the customer’s business goals and anticipated outcomes as well as current user experience expectations to develop learning solutions which advance all defined objectives.
• Monitor industry trends, both Biopharmaceutical and learning innovation, to integrate into customer deliverables, and Syneos offerings and processes in order to contribute to the development of industry leading training.

Job Requirements

WORK HERE MATTERS EVERYWHERE | How will you accelerate improving patient outcomes?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy.  We strongly encourage all employees to be fully vaccinated.  Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees.  These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements. 

#LI-JP1