Account Supervisor

Overview

You are organized, driven, and thrive in an ownership position.

You're ambitious and business-savvy enough to secure and organize high-visibility, large-scale projects. However, you know that maintaining close individual relationships and being a reliable liaison are the keys to building confidence and lasting trust with your customers. Can you see the big picture and the details? You have the potential to excel in this dynamic Account Supervisor role with GSW.

The Account Supervisor contributes to the development of brand strategy and account management. Independently manages direct reports and agency team throughout project development and implementation.

GSW is a full-service healthcare communications agency that goes beyond advertising to create personalized brand experiences. We develop strategic marketing solutions for pharmaceutical, biotech and health-and-wellness clients around the world. We create experiences that involve, inspire, educate and activate people through ongoing brand journeys.

Responsibilities

• Financial monitoring and budget compliance
• Client relationships (marketing/product managers)
• Brand champion in collaboration with creative team leader
• Supporting strategic and tactical planning, scope execution, and inVentiv cross-servicing opportunities
• Agency personnel management and development.
• Manages client budgets (timely estimate submissions and compliance; prompt revision if required); manages client demands vs. agreed budget.
• Assists in financial control of account, both utilization and profitability; partners with account biller to facilitate accurate monthly invoicing, follows up on accounts receivables; helps prepare regular reporting/reconciliations.
• Partners with creative services manager and creative team leader to manage and lead the team in all aspects of project development; ensures delivery of breakthrough ideas/work consistent with brand positioning and GSW-W standards (i.e., excellent creative, on target strategically, on time, and on budget).
• Helps facilitate a strong, cohesive team that is focused on priorities, knowledgeable about client(s)’ products and services; identifies and assists in resolving conflict; celebrates brand/team success.
• Manages team communication (specific to project management).
• Daily client contact and follow-up; identifies and understands client’s challenges as well as tactical needs; properly interprets client feedback; keeps management apprised of critical client concerns and opportunities.
• Represents and defends the agency’s point of view; handles objections/appropriately pushes back; challenges strategies and directions not aligned with the brand positioning.
• Helps new client managers acclimate to advertising and branding principles and the implementation processes; ensures timely tactical rollout per scope agreement.
• Understands agency strategic tools (brand arc, creative cube, etc); participates in internal brand strategy discussions; helps develop scope/tactical plans, facilitating inVentiv cross-selling opportunities.
• Provides daily management direction to direct reports (executives and coordinators), including performance reviews, development plans, and MBO plans; distributes the workload thoughtfully; allows people to take ownership for their work.
• Attends all appropriate client meetings, market research, conventions, and provides follow-up documentation of key learning.
• Assists in analyzing and summarizing product/market performance, market research data, literature, and competitive promotion for the client and agency team.
• Stays current with industry news and competitive environment to continually expand knowledge.

Job Requirements

• Minimum 5 years of relevant client experience in marketing or other related disciplines; or
• Minimum 5 years of relevant agency experience; or
• Strong knowledge of general pharmaceutical marketing and sales, as well as disease state and product science, therapeutic market, and competition

GSW turns against the premise of doing the “same old.” Our culture is focused on collaborative, meaningful advertising and day-to-day interpersonal interaction. We value the diverse backgrounds of our team members, and everyone has the opportunity to provide input and be heard. GSW is comprised of creative, motivated individuals who are all here for a reason. We welcome those who strive to work above and beyond their role, who voice their opinion and who are engaged in all aspects of the agency.

GSW is part of Syneos Health Communications, a purpose-built collective of agencies focused on supporting health and biopharmaceutical innovators. We work in scalable, collaborative teams that partner across disciplines and geographies to deliver integrated communications strategies that accelerate brand performance. In today’s fast-changing and complex environment, success lies in making connections: between science, emotion, and technology; between data, design and human insight. We’re able to make those connections because our medical communications, digital, advertising, public relations, data science, research and market access specialists work closely with each other and with healthcare experts, including physicians, pharmacists and advocates. Together, we are the connected healthcare partner tapping rich insights to drive innovation, change behavior and pioneer a new era of accountable marketing.

Syneos Health Communications is powered by Syneos Health, a global professional services organization designed to help the biopharmaceutical industry shorten the distance from lab to life.

WORK HERE MATTERS EVERYWHERE | How will you accelerate bringing new therapies to patients?

Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Vet/Disabled) 

As a healthcare company we have an important responsibility to protect individual and public health. Except in those locations where state or local law impacts this vaccination requirement, this position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities unless an exemption can be confirmed based on a medical condition, sincerely-held religious belief, or other reasons recognized by applicable law. Submission and approval of an exemption request does not necessarily guarantee that an accommodation can be provided for any specific job. 

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