Director, Commercial Analytics & Insights

Updated: March 8, 2023
Location: Somerset, NJ, United States
Job ID: 147841

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You’re driven, resourceful, and above all else - remarkably smart.
You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.

This job will be a combination of work from home and some time in the office.  



This role is primarily responsible for generating business insights to enhance the performance of Syneos Deployment Solutions including promotional, market access and medical teams. The Director, Commercial Analytics & Insights drives business information acquisition, analysis design + execution, as well as reporting/visualization. The director acts as an analytics strategy lead and will oversee a team of analysts and managers in creating actionable insights via ad-hoc and proactive analyses, in addition to recurring reports/dashboards for internal and client stakeholders.  This also includes ongoing (e.g., weekly, monthly, QBRs) reports to enhance productivity and measure the impact and effectiveness of Deployment Solutions teams. Acts as point person for timing + quality in delivery of all such reports and insights. This role also develops and provides training to junior team members.


(Duties may include, but not limited to all or some of the following)

  • Lead for analytics and reporting services from pre-implementation to project shut down, including gathering specifications for metrics and KPIs, report generation, developing/maintaining timelines, working with managers to assign resources, QC, and execute on insight generation activities.
  • Provide strategic + tactical direction for analytics projects and oversee quality control functions on all deliverables including standard and ad-hoc reports.
  • Develop and maintain analytic plan (e.g., ad-hoc and regular reporting) documentation.
  • Lead design of new reporting + analyses initiatives incorporating advanced methods such as machine learning.
  • Oversee and aid business analyst + manager development.
  • Manage team to generate insights on Syneos team impact, effectiveness, activities, trends, and projections regarding performance, efficiencies, and possible improvements.
  • Train analyst team to express business value of insights, reports for both internal stakeholders and clients, as necessary.
  • Prepare and communicate detailed process workflow plan that describe inputs, execution steps and output.

Job Requirements

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:

Required Education:            

  • Bachelor’s Degree, preferably in quantitative area (e.g., statistics, data science) or related field

Required Skills:            

  • 10+ years of experience in analysis design and execution of U.S. pharmaceutical commercial analytics + reporting projects
  • 5+ years managing teams of 10+ FTEs
  • Experience translating analysis findings to actionable insights for at least one of the following: pharmaceutical commercial, market access or clinical education, ideally with a mix of sales teams, clinical educators, medical affairs, and market access teams.
  • Strong analytical, mathematical and quantitative skills using one or more tools: e.g., . SQL, Python, R, SAS, Excel power user.
  • Good knowledge of CRM systems including but not limited to, and Veeva.
  • Experience with visual analytics platforms (e.g., PowerBI, Tableau, Qlik) and pharma data sets.
  • Ability to communicate analysis findings effectively with National Business Directors as well as clients in a variety of functional areas such as: sales management, medical affairs, market access, managed care, and brand teams.
  • Strong interpersonal skills with the ability to interact with all levels of employees.
  • Strong attention to detail.
  • Ability to multitask, work under deadlines, manage customer expectations and execute timely deliverables.
  • Excellent oral and written communication skills.
  • Strong client relationship management skills.


  • Understanding of emerging digital trends in pharmaceutical field team deployment solutions. 
  • Experience in analysis of omnichannel programs

I understand that if I am made an offer of employment, it will be conditioned on my demonstration  I am fully vaccinated OR I plan to initiate vaccination by my start date AND be fully vaccinated within 4 weeks of start date against the COVID-19 virus.   

IMPORTANT: I understand that if the role for which I am applying requires extensive in-person contact with colleagues, health care providers, clients and other medical professionals who have stringent vaccination requirements that all Syneos Health employees with whom they partner be fully vaccinated and will not accept or consider any exemptions.  I understand I can request an exemption from Syneos Health’s vaccination requirement based on a qualifying medical condition or sincerely-held religious belief. However, in the event that I successfully obtain an exemption, I understand that it is highly unlikely that I will be able to adequately perform the essential functions of this position without imposing an undue hardship on Syneos Health due to the clients’ demands.

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re essential in solving and executing against today’s toughest commercialization challenges facing the world’s leading healthcare companies. From the very beginning, you’ll be supported by team members who, like you, aren’t afraid to try something new. You'll gain exposure and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.

WORK HERE MATTERS EVERYWHERE | How will you accelerate biopharmaceutical commercialization?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

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