Program Operations Manager

Updated: January 24, 2023
Location: Buenos Aires, B, Argentina
Job ID: 146978

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Overview

The RPM Program Operations Manager is a senior individual contributor or new manager providing operations support to the range of RPM projects. They are primarily responsible for evaluating, configuring, implementing, and maintaining systems, applications, and tools to support the organization, tracking, and completion of client deliverables. With RPM leadership oversight, expectations include the ability to structure and complete projects on time and to communicate proactively and effectively with team members and project management.

Responsibilities

JOB RESPONSIBILITIES

Productivity

  • Builds positive working relationships and proactively manage capacity with managers and leaders
  • Conducts work efficiently with a high degree of quality
  • Manages responsibilities for multiple projects at the same time, proactively communicating to leadership about challenges

 

Delivery

  • evaluating, configuring, implementing, and maintaining systems, applications, and tools to support the organization, tracking, and completion of client deliverables
  • Learns and understands RPM project delivery processes and requirements
  • Evaluates systems, applications, and tools for implementing RPM processes and conducting RPM tasks with increased efficiency and/or quality and increasing value to clients
  • Facilitates system, application, and tool selection to be used for RPM project delivery
  • Configures, implements, and maintains (individually and/or managing others) systems, applications, and tools to be used for RPM project delivery
  • Exhibits attention to detail, addresses deliverable feedback quickly and quality checks revisions
  • Consistently exhibits professional, positive, respectful, and mature decorum during internal & external interactions
  • Delivers on-time and communicates proactively when timing is at risk

 

Community

  • Demonstrates contributions to community & Syneos
  • Drives a positive team culture through action and attitude
  • Understands strengths & development needs – seeks feedback & coaching
  • Identifies and engages in appropriate developmental stretch opportunities
  • Proactively seeks opportunities to expand knowledge of the biopharmaceutical industry, RPM service offerings, and client products and markets
  • Takes the initiative to develop business acumen, including corporate and industry operations
  • Participates in training opportunities (e.g., office, Advisory Group, Company)
  • Demonstrates Syneos’ core values in action and word: client focus, passion and drive, teamwork and collaboration, respect, integrity and trust, and professional growth

Job Requirements

 

QUALIFICATION REQUIREMENTS

  • Bachelor’s degree required
  • At least five years work experience strongly preferred
  • Demonstrated attention to detail required
  • Effective and professional communication skills (verbal, interpersonal, and written) required
  • Exceptional collaboration skills and the ability to work in cross-functional teams
  • Excellent time-management skills
  • Proficiency with Microsoft Outlook, PowerPoint and Excel required, familiarity with other applications in the Microsoft suite preferred
  • Project management skills, preferred
  • Familiarity with project management systems, document management systems and business process management systems, preferred
  • Business English is essential 

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