Patient Access Specialist

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Updated: February 13, 2023
Location: Rockford, IL, United States
Job ID: 146905

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Connecting people with the information they need is your forte. You’re a unifier by nature and you’re at your best when setting others up for success. Your ability to clear the way, extrapolate intricate details, attend to complex situations and serve as a trusted go-between make you a perfect fit for a Patient Access Specialist role at Syneos Health.



Reporting to the Patient Access Manager, the Patient Access Specialist (PAS) is responsible for the successful launch of Patient Access initiatives of our client within the assigned geographic territory.  The primary focus of the Patient Access Specialist is to leverage strategic insights within targeted interconnected inpatient/outpatient systems to achieve identified business objectives including formulary access, reimbursement support, care transition support, and site of care offerings across the Neuroscience portfolio.  Stakeholders could include customer targets within Integrated Delivery Networks, Hospitals, Pharmacies specializing in Mental Health, Community Mental Health Centers, and other community settings where mental health patient populations are managed to ensure that the activities of the PAS contribute to the achievement of the objectives. 

Essential Functions:

  • Patient Access Specialists (PAS) will act as an extension of the HUB
  • Provide reimbursement education leveraging Patient Healthcare Information (PHI) to support the benefits investigation & prior authorization processes for Neuroscience products and administration/observation
  • Provide education of operational requirements per FDA, federal and state level requirements for the handling of a controlled medication
  • Provide reimbursement education leveraging patient healthcare information (PHI) for Neuroscience products
  • Direct customers to key education resources as needed, including HUB & reimbursement questions

Job Requirements

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we take into consideration transferrable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities. 

Along with demonstrated initiative, resourcefulness and a results-oriented mindset, the ideal candidate has:

  • Minimum of a Bachelor Degree is required, an MBA is preferred
  • Five (5) years of experience in Healthcare sales is required
  • Understanding and experience in the Access & Reimbursement landscape
  • 2+ years demonstrated in-depth knowledge of the mental health market highly preferred
  • Experience in building customer relationships, large account management or related expertise (targeting, developing, maintaining a customer base)
  • Preferably a working knowledge of the targeted geographical area with existing understanding of the local Healthcare environment (hospitals, systems, referral patterns) preferred
  • Demonstrated track record of achieving/exceeding responsibilities, goals and objectives
  • Ability to utilize customer relationships and develop traditional and non-traditional customer relationships to further business opportunities
  • Experience in working/leading cross-functional teams to coordinate and execute plans and projects
  • Consistent track record educating, strong interpersonal, negotiation and presentation skills
  • Demonstrated a working knowledge of FDA regulations on the promotion of pharmaceuticals and the reporting of adverse drug reactions
  • Current driver’s license and clean driving record.
  • Ability to travel overnight up to 30%

Interviews may be conducted in person at an on-site interview location. For any in person interviews, local Covid safety guidelines will be followed.

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re essential in solving and executing against today’s toughest commercialization challenges facing the world’s leading healthcare companies. From the very beginning, you’ll be supported by team members who, like you, aren’t afraid to try something new. You'll gain exposure and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.

WORK HERE MATTERS EVERYWHERE | How will you accelerate bringing Market Access solutions to clients?

Syneos Health companies are equal opportunity employers. 

As a healthcare company we have an important responsibility to protect individual and public health. Except in those locations where state or local law impacts this vaccination requirement, this position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities unless an exemption can be confirmed based on a medical condition, sincerely-held religious belief, or other reasons recognized by applicable law. Submission and approval of an exemption request does not necessarily guarantee that an accommodation can be provided for any specific job. 

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