Business Optimization Manager

Updated: November 23, 2022
Location: Somerset, NJ, United States
Job ID: 146274

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Syneos Health® is the only fully integrated end-to-end Clinical and Commercial solution organization. We are purpose-built for biopharmaceutical acceleration, creating better, smarter, faster ways to help Clients navigate an increasingly complex marketplace. Our business addresses today’s market realities through clinical and commercial sharing expertise and data and insights to meet the needs of emerging and large global biopharmaceutical companies.

The Business Optimization Manager applies Commercial operational services knowledge and project management processes obtained through education and experience to partner with Business Development and the Deployment Solutions leads to increase operational efficiencies and provide project support from the time an opportunity is officially pursued through hand-off to the Account Activation team.


  • Utilize a systematic and repeatable approach, to inspect a business opportunity and to disarm and/or remove all types of organizational barriers and to identify the appropriate SMEs to assist with operational design and execution.
  • Works closely with Business Development to capture project requirements, scope and success metrics.
  • Responsible for post-win Salesforce documentation for all business opportunities.
  • Mobilizes a cross-functional team appropriate to the opportunity, e.g., CRM, Incentive Compensation, Data, Reporting etc. to establish and document project development strategy, schedule, costs, budget and resource needs.
  • Works with the appropriate SMEs to establish the execution plan weighing tradeoffs.
  • Continuously tracks project activities, risks, and issues to ensure opportunity progress on schedule while meeting established customer requirements.
  • Works directly with Business Development and the SMEs when needed to drive issues to closure, and/or escalates issues and mitigation recommendations to Deployment Solutions management.
  • Resolves people and team dynamic issues for the effective performance of the operations team in completing their assignments.
  • May work with other program managers on interdependencies with other simultaneous projects.
  • Schedules and leads timely status review meetings, and formal project reviews.
  • Support GDM with SOW Operational Services details applicable to each opportunity.
  • Other duties as applicable to your assigned projects or departmental needs. These duties will be outlined in an annual goals and objectives process and evaluated in an annual performance management process.

Job Requirements

  • Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:
    BA/BS degree or 5+ years of equivalent/relevant experience.
  • Minimum 3+ years of experience in a client services, operational management, or account manager role.
  • Preferred:   Minimum of 3+ years of prior Life Sciences Industry-specific experience working in field sales administration/operations.
  • Basic understanding of Life Sciences Commercial operations to include Field Sales, Medical Affairs, Market Access, Clinical Educators, and Engagement Center programs.
  • Basic understanding of Sales Force Automation, CRM (e.g.,, Reporting/Analytics, Targeting/Alignments, Incentive Compensation and Data Management.
  • Excellent oral/written presentation skills as well as interpersonal skills with the flexibility in dealing with different personality types.
  • Strong customer service and account management skills.
  • Strong organizational and multitasking skills.
  • Proficiency in Microsoft Office applications (SharePoint, Excel, PowerPoint, Word).
  • Fundamental understanding and application of project management principles and skills.
  • Strong aptitude towards usage of automated systems.
  • Strong analytical skills.

  • Ability to translate customer needs into technical requirements.

  • The drive for self-development, the ability to collaborate, and an action-oriented work ethic.


Candidate should be able to provide examples where they have successfully demonstrated the following attributes:

  • Mutual respect: Able to adapt behavior to others’ styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce
  • Integrity/professionalism: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.
  • Collaborative: Works well with individuals or teams; works toward the best solution to a situation; fosters open dialog; accepts the thoughts of others and works to combine ideas to produce winning outcomes
  • Adaptable: Changes behaviors and approach to suit the situation or personalities involved
  • Organized: Plans and organizes work effectively; manages multiple priorities and changes to assignments; anticipates problems and potential issues; meets deadlines, schedules and commitments
  • Decision making and problem solving:  Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options.
  • Results Focused (Commitment to Task):  Demonstrate dependability in difficult circumstances and show a sense of urgency about getting results; Willingness to dedicate extra time and efforts in order to complete the task. 
  • Accountability:  Able to take responsibility for actions and outcomes and persist despite obstacles; Able to seek positive solutions.
  • Attention to Detail:  Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details, and organize and maintain a system of records.
  • Customer Focus:  Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs

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