Associate Director, Operational Effectiveness

Updated: November 23, 2022
Location: Newtown, PA, United States
Job ID: 146209

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You’re driven, resourceful, and above all else - remarkably smart.
You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.


The Operations Effectiveness role is a leadership role, that serves as the connector across Deployment Solutions (DS) as well as the broader Syneos organization. 

  • Plugged into the Global Operations Management Group and various corporate/center services that support/enable Operational Effectiveness
  • Ability to review large inter-dependent business processes across functions to find improvement opportunities and provide recommendations for change based on data, value impact and connection to corporate goals
  • Ability to run multiple change initiatives to improve WoW holistically: tools, process, training, governance, and optimization in partnership with department heads, DS leadership and center resources (BPO, Change Mgmt, L&D, etc.)
  • Ensure DS business processes are understood and followed, and proactively collaborate with DS leadership to govern for compliance
  • Partner across business and IT functions to problem solve quality issues, process and system breakdowns or other internal and external concerns, including implementation and adoption of change initiatives
  • Become a trusted business partner on Syneos ways of working to create a flow of best practices, collaboration, and business insights to help drive business acumen across departments                                                                                         

Job Requirements

Minimum Requirements         

  • Bachelor’s Degree required; MBA preferred
  • 8+ years of pharmaceutical industry experience, with minimum 5 in an operations function/capacity
  • Minimum 3 years of experience managing small to mid-size projects
  • General understanding of Client Commercial Organization and its core functional areas: Incentive Comp, Fleet, Client Services, Data Analytics & Reporting, and Learning Solutions
  • Creative problem solver, solutions-oriented mindset; must be curious by nature, with the confidence to ask questions
  • Strong project management skills – PMP or LSS training a plus
  • Experience in process mapping, improvement, and implementation
  • Exceptional interpersonal and client-facing communication skills to train and interact with senior leadership
  • Strong operational backbone to manage multiple stakeholders, projects, and priorities in a fast-paced environment
  • Comfortable working in a globally connected way, as part of an extended team that is spread across other geographic locations


As a healthcare company we have an important responsibility to protect individual and public health. Except in those locations where state or local law impacts this vaccination requirement, this position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities unless an exemption can be confirmed based on a medical condition, sincerely-held religious belief, or other reasons recognized by applicable law. Submission and approval of an exemption request does not necessarily guarantee that an accommodation can be provided for any specific job. 

Why Syneos Health?  Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re essential in solving and executing against today’s toughest commercialization challenges facing the world’s leading healthcare companies. From the very beginning, you’ll be supported by team members who, like you, aren’t afraid to try something new. You'll gain exposure and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.  

WORK HERE MATTERS EVERYWHERE | How will you accelerate biopharmaceutical commercialization?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Vets/Disabled)


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