Solutions Implementation Manager

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Updated: October 10, 2022
Location: London, ENG, United Kingdom
Job ID: 144729

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You’re driven, resourceful, and above all else - remarkably smart.

You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Created through the merger of two industry leading companies - INC Research and inVentiv Health - we bring together more than 24,000 clinical and commercial minds to create better, smarter, faster ways to get biopharmaceutical therapies to patients. Teaming with some of the most talented professionals in the industry, you'll gain exposure and work in a dynamic environment where you'll be supported with comprehensive resources including emerging technologies, data, science and knowledge sharing. Grow your career with a global company committed to shortening the distance from lab to life.

The Solution Implementation Manager (SIM) is responsible for planning, organizing, managing and executing projects from beginning to end, ensuring they are completed effectively on time and on budget.  Capable of managing multiple projects at the same time.


  • Understands and able to communicate the overall strategic intent of a project and provide project management support to meet the needs of the clients (i.e.., both external and internal).
  • Driver of processes and timeline adherence; ensuring all team members, both internal and external, adhere to process guidelines and work together to problem solve issues
  • Manages overall budget and utilization of contributing resources, revenue tracking, and forecasting throughout project lifecycle to ensure projects stay within scoped timeline and budget, including identifying and escalating requests that are out of scope
  • Has a thorough understanding and knowledge of workload requirements for different tasks
  • Partners with Center of Excellence Leaders to assemble project teams (to include making recommendations) and manages the utilization of team members on the projects. 
  • Develops project kick-off decks, briefs, and other related materials, as well as facilitates the client and internal kick-off and status meetings
  • Engages with the client throughout the entirety of the project and leads status/other meetings with the client team and internal team members
  • Keeps track of all client requests and global changes and ensures consistency among deliverables
  • Accurately captures current state and next steps through weekly updates and, if necessary, meeting recaps and distributes to appropriate team members
  • Efficiently manages the client’s legal, medical, regulatory review process for each deliverable
  • Plays a central role in risk analysis and mitigation; i.e., the SIM must be adept at identifying potential roadblocks related to budgets, resources, timelines, and need for change orders; and, lead discussions on issue resolution as well as reporting these potential issues to leadership
  • Ensures that all team members, including Business Development, are communicating throughout the project and pulls together key project groups as necessary
  • Keeps teams committed, motivated, and productive through the duration of the project.
  • Identifies potential account/project opportunities and coordinates with business development
  • Other duties as needed to meet the needs of the team.
  • Maintains a minimum Utilization rate of 85% (i.e., 39 Hours); with, a minimum Client Billable Utilization Rate of 70% (i.e., 31.5 Hours)

Job Requirements

  • Preferred: Bachelor’s Degree
  • Substantial project management experience
  • Preferred: Experience within life sciences, pharma, or biotech industries
  • Project Management: Good at establishing clear directions; effective communicator; problem-solver; adaptable communication style; organized; understands job responsibilities of others and functions appropriately
  • Technical Expertise: MS Office Suite;
  • Preferred: Experience with Project Management software (i.e., Smartsheet, Wrike)
  • Strong Communication Skills
  • Able to flex schedule accordingly to handle client requests and travel, as needed (up to 25% of time)



Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.  Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

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