Engagement Manager

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Updated: September 23, 2022
Location: Nationwide, United States
Job ID: 144180

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Overview

You are organized, driven, and thrive in an ownership position.

You're ambitious and business-savvy enough to secure and organize high-visibility, large-scale projects. However, you know that maintaining close individual relationships and being a reliable liaison are the keys to building confidence and lasting trust with your customers. Can you see the big picture and the details? You have the potential to excel in this dynamic Engagement Manager role with Creative Studios.

The Engagement Manager serves as the single point of contact / gateway into studio for a client set, which can consist of Syneos Communications agencies, other Syneos Health companies, and/or direct clients. For clients, the Engagement Managers acts as a holistic business partner, ensuring the studio delivers on their needs and expectations.

The Engagement Manager is the studio champion, ensuring the aligned BU is aware of the studio capabilities, assist the teams maximation of their studio engagement, problem-solving delivery issues and overall responsible for client satisfaction.

Responsibilities

Client/Business Management

 

Builds, maintains and nurtures the client relationship with key stakeholders (across disciplines).

  • Acts as an advocate for our business and continually builds awareness
    • Ensures organization is aware of all studio capabilities (across the entire network) which includes: Capability presentations, recent work presentations and other connections points that builds awareness.
    • Promote and recommend studio services as appropriate
  • Handles challenges in a professional manner and manages disagreements with clients in a diplomatic way to ensure win/win solutions for all parties
  • Responsible for client satisfaction and will work with appropriate studio leadership to address any concerns or issues with studio performance, personnel or potential client issues
  • Represents the studio in new business opportunities
  • Primary escalation for quality issues, workflow gaps or general performance concerns

 

 

Intake

  • Acts as a gate keeper for all in-coming projects ensuring project request is clearly defined and provides all necessary information (links, assets, etc.)
  • Directs projects to the appropriate team or discipline lead for specialty groups (Content Production, Technology) who will resource manage the project to the appropriately resource
  • Resource manages creative needs across their designated pod (designers and graphic artists)
  • Holistically represents studio in key milestones such as triage and intake meetings, project status meetings, project planning/scoping, etc.

 

Key Competencies

  • Strategic and inspiring leader
  • Understands how to manage multiple clients, projects and priorities in a well-organized manner, proactively anticipating issues.
  • Knows how to instill strong morale amongst resources, fostering open and honest dialogue with resources and clients, and defines successes as it relates to the team and overall company benefit
  • Excellent interpersonal and communication skills
  • Client-facing professional with broad expertise across the various studio services
  • Presentation/sales/marketing skills
  • Creative eye for quality control
  • Team management experience
  • Ability to operate successfully in an integrated, networked service model

Job Requirements

  • Pharmaceutical industry experience
  • Marketing/advertising/PR cross-channel creative execution and production experience required
  • Proven leadership skills to manage group dynamics and difficult situations, and steer clients in the right direction
  • Spanish-language proficiency is a plus

At Syneos Health Communications, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Syneos Health Communications is the only healthcare communications network that is part of a company on the frontlines of healthcare, with a clear view into the everyday complexities of life and health. As part of Syneos Health™, our agencies — consisting of leading brands and experts in advertising, branding, public relations, managed markets and medical communications — are engaged in every point of influence in health, providing real-world insight into markets and audiences in ways that no other partner could.

WORK HERE MATTERS EVERYWHERE | How will you accelerate bringing new therapies to patients?

Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Vet/Disabled) 

As a healthcare company we have an important responsibility to protect individual and public health. Except in those locations where state or local law impacts this vaccination requirement, this position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities unless an exemption can be confirmed based on a medical condition, sincerely-held religious belief, or other reasons recognized by applicable law. Submission and approval of an exemption request does not necessarily guarantee that an accommodation can be provided for any specific job. 


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