Sr. Fleet Client Transportation Analyst

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Updated: August 24, 2022
Location: Somerset, NJ, United States
Job ID: 144668

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You’re driven, resourceful, and above all else - remarkably smart.
You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.



As a Sr. Fleet Client Transportation Analyst, you will focus on everything from managing transportation strategies, asset movement and tracking, direct client and internal fleets, working with Operations, and the development and support of new service offerings. Work directly with external clients, the field organization, executives and corporate to manage the movement of assets and required services. You will help ensure we are driving initiatives that make the fleet more cost effective.

This position is responsible for transportation strategies and determining the most efficient options in vehicle movement, and transfers. Managing direct client fleets by assigning assets, reviewing, and approving maintenance requests, providing support for billing, and developing reporting and analytics. You will also manage leased fleet vehicles including analytics, reporting and support related to the fleet of approximately 4,000 motorized vehicles located across the globe following required policy and procedures.

Functions as the subject matter expert in everything fleet related to support the direct clients and internal stakeholders.

Scope of Interactions:

  • 60% External – New and existing clients, and vendors
  • 40% Internal - Collaboration with Operations, HR, Executives, Risk, Sales, Corporate, Payroll, Leaves, Local and Global Team members


Job Responsibilities

  • Manage transportation strategies for most cost-effective movement of assets
  • Analyze transportation costs and provide detailed status reports of moves
  • Manage direct client fleets and strategically determine each client needs and replacement requirements
  • Develop specific procedures for direct clients to provide a smooth transition of services during onboarding and conversion
  • Provide support to the Operations team as the Subject Matter Expert for fleet process, procedures, status, and reporting by monitoring patterns and trends of questions as well as developing necessary training to assist Operations in understanding fleet
  • Provide, analyze, and audit weekly, monthly and annual fleet related reports (maintenance, mileage, fuel, violations, tolls, etc.) to key stakeholder
  • Presenting and helping to train the OPS team on fleet policy and procedures
  • Develop direct client driver training for new hires as well as updated training for existing drivers
  • Participate in weekly direct client calls to provide updates and discuss any open items or issues that arise
  • Manage and review client billing for accuracy and resolution of disputed invoices between client and Syneos Health
  • Manage billing rosters for preparation of monthly fee invoices for Direct Client
  • Help maintain the accuracy of the MTR concerning direct clients
  • Ensures appropriate files, reports and analysis are maintained in the fleet data lake
  • Responsible for replies to shared email box concerning fleet questions and status
  • Help maintain the accuracy of the MTR concerning vehicle assignments
  • Create KPI’s to measure success and possible improvement areas
  • Serve as an expert to help when needed to analyze new hire candidates and corporate driver MVRs to ensure they meet our driving record guidelines
  • Collaborate in the analysis of the current transportation process and driver communication and experience to determine more efficient processes
  • Manage and monitor the usage of fuel cards and submit fraud paperwork
  • Develop thorough knowledge of the fleet policies and how it applies to driver safety and responsibility
  • Analyze transportation condition reports for damage, and missing keys. Work with HR and former employee to insure property is returned or the company is compensated
  • Manage large complex projects to insure timelines are met and product and services are delivered in a cost effective manner
  • Proactive tracking and client alerts for known anticipated vendor performance gaps and safety recalls
  • Look for potential improvements in all aspects of the operation — fuel, maintenance, accidents, for any kind of opportunity to improve
  • Manage and monitor the maintenance and upkeep of fleet vehicles. Work with external vendors to assure compliance with preventative maintenance, vehicle inspections and driver compliance with vendor requests
  • Collaborate with Leaves team for all medical exception and ADA paperwork. Track all results to provide tracking of the required vehicle assignments.
  • Manage direct client roster and work with accident management company and fleet management company to provide updates and track training and vehicle assignments
  • Accountable for conducting accurate inventories of vehicles and personnel
  • Ensure adherence to fleet policies and procedures
  • Special projects as assigned to support day to day work flows and projects


The duties listed above are intended only as general illustrations of the various types of work that may be performed. Specific statements of duties not included does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Job descriptions are subject to change by Syneos Health as the needs of Syneos Health and requirements of the job change.




Job Requirements

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:

Job Qualifications

  • Manage and adapt to change and proficiency of dealing with ambiguity
  • Self-starter and the ability to work independently and within a team
  • Proven leadership ability in a high performance work culture
  • Ability to effectively communicate with suppliers and internal stakeholders in a professional and constructive manner
  • Possess strong analytical, problem-solving, decision making and writing skills
  • Highly organized with good time management capabilities and the ability to multitask
    • Good commercial, analytical, financial and business understanding
    • Flexible to work occasional extended hours in order to provide support
  • Strong attention to detail
  • Passion for customer focus and fleet excellence
  • Take initiative, displays with a sense of urgency and possesses a strong work ethic
  • Ability to handle extremely sensitive and confidential information
  • Must have a positive attitude with a willingness to assist others in completing activities as needed
  • Ability to effectively interact and build a favorable business relationship across multiple departments


  • Some college preferred



  • Minimum of 5 years of fleet transportation experience
  • Solid understanding and experience with a transportation company
  • Knowledge of the operating cost of fleet vehicles
  • Intermediate/Advanced skills in Microsoft Excel data formulas, charts, pivot tables and V-Lookup functions and the ability to learn new or proprietary systems

I understand that if I am made an offer of employment, it will be conditioned on my demonstration  I am fully vaccinated OR I plan to initiate vaccination by my start date AND be fully vaccinated within 4 weeks of start date against the COVID-19 virus.   

IMPORTANT: I understand that if the role for which I am applying requires extensive in-person contact with colleagues, health care providers, clients and other medical professionals who have stringent vaccination requirements that all Syneos Health employees with whom they partner be fully vaccinated and will not accept or consider any exemptions.  I understand I can request an exemption from Syneos Health’s vaccination requirement based on a qualifying medical condition or sincerely-held religious belief. However, in the event that I successfully obtain an exemption, I understand that it is highly unlikely that I will be able to adequately perform the essential functions of this position without imposing an undue hardship on Syneos Health due to the clients’ demands.

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re essential in solving and executing against today’s toughest commercialization challenges facing the world’s leading healthcare companies. From the very beginning, you’ll be supported by team members who, like you, aren’t afraid to try something new. You'll gain exposure and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.

WORK HERE MATTERS EVERYWHERE | How will you accelerate biopharmaceutical commercialization?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

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