Hybrid Patient Support Representative

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Updated: August 12, 2022
Location: Newtown, PA, United States
Job ID: 144441

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Overview

At Syneos Health, we challenge the status quo, we collaborate to deliver solutions, and we are passionate about changing lives…

We are looking for a talented individual to join our team as a Patient Support Representative.  

Do you have a noticeable passion for results?

You’re bold, empathetic, and very resourceful, especially when results are at stake. You have what it takes: a competitive drive coupled with the exceptional ability to communicate the science behind our client’s products and build lasting business relationships. Such talent and passion make you the right fit for this unique sales role with Syneos Health.

This opportunity is part of our Deployment Solutions team, which partners with top-tier pharmaceutical, medical device, and biotechnology companies to provide better, smarter, faster solutions for the industry.

Take part in leading the transformation of healthcare by joining the largest provider of outsourced commercial solutions to the healthcare industry. Under moderate supervision, the Patient Support Representative is responsible for providing outbound marketing and inbound customer support in a pharmaceutical environment. Customers include but are not limited to physicians, healthcare providers, and healthcare clinic personnel. 

Responsibilities

In partnership with one of our outstanding pharmaceutical manufacturing clients, we are expanding our team of Patient Support Representatives in our Newtown, PA Engagement Center. The Support Specialist is responsible for providing inbound customer support in a call center environment. Duties include, but are not limited to: answering numerous inbound phone lines, email communication, outbound follow-up calls, system documentation, trouble shooting and problem solving. Administration of territory information and compliance to reporting and regulatory requirements is imperative. 

In this exciting opportunity, you are a great fit if you can….

  • Answer phone calls professionally and expeditiously
  • Respond to customer inquiries in a timely manner
  • Research required information using available resources
  • Handle and resolve customer complaints
  • Provide customers with product and service information
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Maintain excellent notes in appropriate systems
  • Help to maintain required project documentation
  • Perform other duties as assigned

Job Requirements

Along with a results-oriented mindset, self-assurance and an engaging manner, you have:
  • High School degree or GED required
  • BA/BS preferred
  • 4 years of relevant experience required with 2+ years previous telephone customer service experience preferred
  • Pharmaceutical industry experience is a major plus
  • Bilingual Spanish highly preferred
  • Experience in high-pressure and fast paced environment
  • Excellent and persuasive communication skills, both oral and written
  • Powerful customer focus; effective listener
  • Ability to function effectively in a team environment
  • Efficient computer and data entry skills; ability to learn new systems and programs quickly
  • Strong multi-tasking ability
  • The drive for self-development, the ability to collaborate, and an action-oriented work ethic

Interviews may be conducted in person at an on-site interview location. For any in person interviews, local Covid safety guidelines will be followed.

I understand that if I am made an offer of employment, it will be conditioned on my demonstration that I am fully vaccinated OR I plan to initiate vaccination by my start date AND be fully vaccinated within 4 weeks of start date against the COVID-19 virus.   ​

IMPORTANT: I understand that if the role for which I am applying requires extensive in-person contact with health care providers and other medical professionals who have stringent vaccination requirements that all Syneos Health employees with whom they partner be fully vaccinated and will not accept or consider any exemptions.  I understand I can request an exemption from Syneos Health’s vaccination requirement based on a qualifying medical condition or sincerely-held religious belief. However, in the event that I successfully obtain an exemption, I understand that it is highly unlikely that I will be able to adequately perform the essential functions of this position without imposing an undue hardship on Syneos Health due to the clients’ demands. 

 

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Every career choice counts – especially when you’re just starting out. Choose a company dedicated to your long-term success. At Syneos Health, employees are empowered to drive their development at each stage of their career through supportive managers and access to Syneos Health Learning Solutions – an online learning portal containing the industry’s largest library of off-the-shelf distance pharmaceutical learning. We offer you more than just one job; this is just the beginning. The diversification and breadth of Syneos Health creates a multitude of career paths and employment opportunities.

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

 

WORK HERE MATTERS EVERYWHERE | How will you accelerate pharmaceutical sales?


Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)


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