Vice President, Account Director

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Updated: September 26, 2022
Location: New York, NY, United States
Job ID: 144027

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You provide the vision, set the pace and inspire success.

There is one thing you do that is exceptional: lead. You formulate a plan and focus your team to solve the unsolvable, beat the unbeatable and come out on top. Your capacity to creatively strategize, motivate , and elicit achievement makes you the right fit for this vital Vice President, Account Director role with Cadent.

This position is responsible for management and oversight of multiple client service teams, as well as contributing to senior management, operations, and new business development. The Vice-President is responsible for establishing and maintaining strong client relationships at the strategic level and for driving organic growth within existing clients, as well as prospecting for new clients as needed.

The Vice-President participates in all management team activities and works with other department managers to facilitate inter-and intra-department communication, conflict resolution, and general operating procedures. He or she also contributes to company-wide new business efforts and identifies opportunities to involve other Syneos Health companies.

Cadent specializes in high science, high touch peer to peer medical communications. The company excels in translating complex science into compelling messages that deliver value and action. Cadent builds relationships and collaboration between the biopharmaceutical industry and healthcare professionals.


(Duties may include, but not limited to all or some of the following)

  • Work with client services teams to understand/interpret client needs, ensure overall client expectations are met and surpassed, develop account relationships to supplement relationships at the business unit and account management levels.
  • Grow business within current accounts and introduce network companies to opportunities on current accounts.
  • Work with company leadership and sister companies to identify and develop opportunities in new areas. Lead and/or contribute to proposal development and capabilities presentations.
  • Oversee client service team responsibilities for revenue, expenses, and efficiencies within each team. Report business status, reconciliation and forecasting to management team.
  • Ensure company policies and guidelines are communicated, understood and followed by teams.
  • Manage team strengths/weaknesses, needs, and resources.
  • Ensure career development plans are in place and are continuously reviewed.
  • Align departmental attributes with current and future business needs.
  • Contribute to project assignment decisions as needed.
  • Leadership role in hiring, training, mentoring, providing continuous feedback, and conducting performance evaluations with direct reports.
  • Continuously look for ways to appropriately reward and motivate good work and enthusiasm.
  • Participate in management meetings and contribute to overall company direction.
  • Keep manager apprised of account status, new business opportunities, and personnel issues.
  • Work closely with company leadership in Meetings, IT and Creative Services to monitor resources, work flow, and ensure that client needs are being met and surpassed.
  • Assist in achieving stated client-oriented revenue goals for each business unit managed.
  • Adhere to all policies and procedures.

Job Requirements

  • Bachelor’s degree

  • Seven plus years relevant job experience
  • Senior leadership experience in a medical communications/education environment and demonstrated ability to manage several direct reports, preferred
  • Oncology/hematology experience, strongly preferred
  • Extensive knowledge of medical marketing and communications in the pharmaceutical arena, excellent verbal and written communication skills, and a strong understanding of scientific and medical concepts
  • Extensive management experience with multidisciplinary teams, proven business development skills, and strong presentation skills, organization, creativity and resourcefulness
  • Computer proficiency, financial management and planning, and proposal writing skills

I understand that if I am made an offer of employment, it will be conditioned on my demonstration  I am fully vaccinated OR I plan to initiate vaccination by my start date AND be fully vaccinated within 4 weeks of start date against the COVID-19 virus.   


IMPORTANT: I understand that if the role for which I am applying requires extensive in-person contact with colleagues, health care providers, clients and other medical professionals who have stringent vaccination requirements that all Syneos Health employees with whom they partner be fully vaccinated and will not accept or consider any exemptions.  I understand I can request an exemption from Syneos Health’s vaccination requirement based on a qualifying medical condition or sincerely-held religious belief. However, in the event that I successfully obtain an exemption, I understand that it is highly unlikely that I will be able to adequately perform the essential functions of this position without imposing an undue hardship on Syneos Health due to the clients’ demands.

At Cadent, our workplace is flexible, family-oriented and places high importance on work-life balance. The engaging and rewarding nature of the work that we do is evident in the enthusiasm employees bring to the office every day. Overall, Cadent has a commitment to integrity, a commitment to client satisfaction and a commitment to employee satisfaction and development.

Cadent is part of Syneos Health Communications, a purpose-built collective of agencies focused on supporting health and biopharmaceutical innovators. We work in scalable, collaborative teams that partner across disciplines and geographies to deliver integrated communications strategies that accelerate brand performance. In today’s fast-changing and complex environment, success lies in making connections: between science, emotion, and technology; between data, design and human insight. We’re able to make those connections because our medical communications, digital, advertising, public relations, data science, research and market access specialists work closely with each other and with healthcare experts, including physicians, pharmacists and advocates. Together, we are the connected healthcare partner tapping rich insights to drive innovation, change behavior and pioneer a new era of accountable marketing.

Syneos Health Communications is powered by Syneos Health, a global professional services organization designed to help the biopharmaceutical industry shorten the distance from lab to life.

WORK HERE MATTERS EVERYWHERE | How will you accelerate bringing new therapies to patients?

Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Vet/Disabled) 


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