Associate Director Solution Design

Updated: August 1, 2022
Location: New York, NY, United States
Job ID: 144343

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You’re driven, resourceful, and above all else - remarkably smart.

You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.

The  Associate Director Solution Design (SDM) role within Full-Service Commercial (FSC) is responsible for managing the overall solution development process and ensuring there is integration both within and across functions and business units. The SDM is expected to be a “player coach” who manages team members and steps in as necessary to ensure a smooth process, ensure quality control, and provide guidance and leadership to the team.


The SDM determines the initial solution design approach and the various follow-up actions needed to bridge prospective clients from an initial solution presentation to sold (i.e. awarded) work. The SDM must be comfortable communicating directly with clients and translating their stated and unstated asks into direction for how the FSC Design team will respond. Once a solution has been sold (i.e. awarded) the SDM works to transition to the Delivery team who is then responsible for executing on the solution.
The SDM works closely with different stakeholder groups both within the FSC team and across the greater Syneos Health organization. They must effectively manage team members of varying levels and experience, including direct and indirect reports.
The SDM is also responsible for defining and continuously improving operational processes that make cross-business unit collaboration and solution development easier. The expectation is that the SDM either lead or actively drive improvements in areas to which they are assigned.

  • Manage opportunity activation, clearly communicating with the FSC Design team and business units to share all relevant and necessary information (including opportunity approach) to design an initial solution.
  • Routinely quality check work throughout the solution development process, asking critical questions where necessary to ensure the solution is integrated, is aligned with the approach, and meets the client needs.
  • Manage the consultant(s) aligned to the opportunity to ensure they are driving the solution development. Engage the FSC pooled consultants and business units as appropriate to create content in support of solution designs.
  • Participate in virtual and live client presentations, while actively listening to document any follow-up actions.
  • Determine the approach for leading any follow-up activities that bridge to sold (i.e., awarded) work. As these activities can vary greatly in complexity and effort, the SDM must be comfortable working through ambiguity.
  • Navigate internal processes and client needs to facilitate the development of contracts, work orders, and other legal documents.
  • Continuously keep all key stakeholders updated on the opportunity status, including client decision timing and outstanding actions.
  • Ensure the smooth hand-off of the solution to the delivery teams by onboarding team members and transferring client relationships.
  • Lead weekly operations meetings where resources are assigned to opportunities and special projects.
  • Act as a line manager to consultant(s). Provide guidance and coaching to staff.

Job Requirements

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:

  •  Bachelor’s Degree
  • Minimum 7 years of relevant working experience in the Lifesciences industry or consulting
  • Significant Program and Project Management experience in matrixed organizations
  • Management consulting or services company experience (e.g., CRO, CCO)
  • Excellent communications and people management skills
  • Proficiency in MS Office suite (PowerPoint, Excel, Word)
  • Ability to handle ambiguity and multiple concurrent assignments
  • Willingness to travel ~25%
  • The drive for self-development, the ability to collaborate, and an action-oriented work ethic
  • Master’s Degree or higher (MBA, MS, MPH, MHA)
  • PMP certification
  • Life Science industry experience

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re a part of the big picture. We work hand in hand to guide pre-market development through post-market commercial strategy. Knowledge sharing across advisory groups unlocks the innovation and unique strategies our end-to-end commercialization projects require. Our collaborative mindset means every project is a chance to solve a new challenge, learn from your teammates, become better-rounded, and evolve your career.

I understand that if I am made an offer of employment, it will be conditioned on my demonstration  I am fully vaccinated OR I plan to initiate vaccination by my start date AND be fully vaccinated within 4 weeks of start date against the COVID-19 virus.   

IMPORTANT: I understand that if the role for which I am applying requires extensive in-person contact with colleagues, health care providers, clients and other medical professionals who have stringent vaccination requirements that all Syneos Health employees with whom they partner be fully vaccinated and will not accept or consider any exemptions.  I understand I can request an exemption from Syneos Health’s vaccination requirement based on a qualifying medical condition or sincerely-held religious belief. However, in the event that I successfully obtain an exemption, I understand that it is highly unlikely that I will be able to adequately perform the essential functions of this position without imposing an undue hardship on Syneos Health due to the clients’ demands.


At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

WORK HERE MATTERS EVERYWHERE | How will you accelerate biopharmaceutical commercialization?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

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