Solution Engineer (QA - admin)

Updated: August 9, 2022
Location: Nationwide, United States
Job ID: 143971

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You’re driven, resourceful, and above all else - remarkably smart.
You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.





This role will work closely with the Principal Solution Engineer, providing engineering and configuration support for systems used to support the Deployment Solution business; namely Salesforce based platforms, and their various integrations with related systems in the enterprise.


Provides advanced Tier 2 and 3 technical support and assists with the coordination of resolutions provided by the vendor support team. Mentors and trains staff, as necessary.



  • Provides implementation, configuration, and administrative support for new client and business requirements.
  • Provides troubleshooting and resolution support for technical issues related to the system
  • Leverages optimization techniques to maximize the efficiency of all computer systems.
  • Ensures all systems are working at optimal levels and offers support to BT teams regarding new technologies and system requirements.
  • Ensures that new solutions comply with design specifications and system best practices.
  • Works with other BT groups to ensure interoperability and performance for applications and infrastructure.
  • Provides technical advice and guidance to the Business Analyst and Project Management teams.
  • As needed, assists other team members in the creation of Proof of Concepts to provide practical demonstrations of proposed solutions.
  • Maintains knowledge on current and emerging technologies
  • Works with third-party vendors and consultants on developing system-specific skills.
  • Executes manual test cases created per technical specifications for testing integrated applications and software products.
  • Communicates steps and outcomes of test case execution upon opening a defect in the tracking system.
  • Closes defects in the tracking system when the defect has been resolved and meets stated requirements.







Job Requirements


Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:


  • Bachelor’s degree or Graduate degree, preferably in Computer Science, Technology or Engineering



  • Sound understanding of solution engineering best practices
  • technical experience - admin experience is a big plus
  • Commercial application experience is a plus
  • Excellent analytical and critical thinking skills.
  • Strong oral and written communication skills.
  • Experience collaborating with vendors and third-party suppliers
  • Self-starter with a positive can-do attitude, able adapt to a fast paced and changing environment
  • Previous experience in healthcare industry is a plus
    • Legal authorization to work in the U.S. is required.




I understand that if I am made an offer of employment, it will be conditioned on my demonstration  I am fully vaccinated OR I plan to initiate vaccination by my start date AND be fully vaccinated within 4 weeks of start date against the COVID-19 virus.   ​

IMPORTANT: I understand that if the role for which I am applying requires extensive in-person contact with colleagues, health care providers, clients and other medical professionals who have stringent vaccination requirements that all Syneos Health employees with whom they partner be fully vaccinated and will not accept or consider any exemptions.  I understand I can request an exemption from Syneos Health’s vaccination requirement based on a qualifying medical condition or sincerely-held religious belief. However, in the event that I successfully obtain an exemption, I understand that it is highly unlikely that I will be able to adequately perform the essential functions of this position without imposing an undue hardship on Syneos Health due to the clients’ demands.

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re essential in solving and executing against today’s toughest commercialization challenges facing the world’s leading healthcare companies. From the very beginning, you’ll be supported by team members who, like you, aren’t afraid to try something new. You'll gain exposure and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.

WORK HERE MATTERS EVERYWHERE | How will you accelerate biopharmaceutical commercialization?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)


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