IT Business Analyst II (Salesforce.com) - Remote

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Updated: July 21, 2022
Location: Nationwide
Job ID: 143838

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Overview

You’re driven, resourceful, and above all else - remarkably smart.

Come discover what our 25,000+ employees already know: work here matters everywhere. We’re a growing and evolving biopharmaceutical industry leader, which means you’ll have endless opportunities to work with experts around the world and build the career you’ve dreamed of. 
As a part of the Syneos Health team, you’ll help us deliver results for a rewarding reason – we improve patients’ lives around the world. Because to us, a patient isn’t just a number, they’re our family, friends, and neighbors.

Responsibilities

The primary goals of this position are elicits the actual needs of stakeholders, communicating between business units, technology teams, and support teams, aligning the needs of business units with the capabilities delivered by information technology and serve as a “translator” between those groups.  Possesses an understanding of organization’s vision and uses this knowledge to bring solutions to business groups supported to enhance the company’s competitive edge.  Collaborates with stakeholders, business partners, and vendors to understand and implement new functionality, patch releases, new tools and overall impact to the organization.

Job Responsibilities

  • Performs business analysis in a variety of complex situations.
  • Works with stakeholders to elicit, analyze, and document complex business requirements.
  • Collects, evaluates, and compress data and information from multiple sources, resolves conflicts and differentiate between actual and required user needs.
  • Ability to work independently.
  • Creates business & functional requirements documentation using internally developed templates.
  • Manage requirements maintaining traceability and change control.
  • Uses strong analytical reasoning to understand end user’s requirements and transforming them into operational application.
  • Assists with writing text and graphical use cases detailing business and system process flows / data flows.
  • Provides feedback to the Project Manager on assumptions, issues, and risks providing mitigation solutions as needed.
  • Performs meeting management best practices (agendas, meeting minutes, parking lots, etc.).
  • Collaborates with the testing team on test results, root cause analysis and identify requirement gaps and resolutions.
  • Communicates timely status on work to stakeholders.
  • Conducts knowledge transfer to the support teams during the implementation phase.
  • Supports several moderately to complex business processes.
  • Performs special assignments in support of departmental objectives.
  • Performs other work-related duties as assigned.  Minimal travel may be required (up to 25%).

 
Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.  Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.


Job Requirements

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:

  • Bachelor's degree in Business or Information Technology or related field or equivalent education and experience.
  • CRO or Pharmaceutical experience preferred.  IIBA CBAP certification is preferred.
  • Extensive business analysis experience.
  • Ability to take accountability for business requirements, problems, and issues, carrying through to resolution.
  • Ability to be attentive to detail, flexible, open to suggestions, and possess exemplary communication skills.  
  • Ability to interact with stakeholders, business users and project management staff. 
  • Ability to understand business needs, process to facilitate the elicitation of business requirements. 
  • Ability to mentor junior business analysts in developing their skills.
  • Experience using or administrating Salesforce.com


I understand that if I am made an offer of employment, it will be conditioned on my demonstration  I am fully vaccinated OR I plan to initiate vaccination by my start date AND be fully vaccinated within 4 weeks of start date against the COVID-19 virus.   ​

IMPORTANT: I understand that if the role for which I am applying requires extensive in-person contact with colleagues, health care providers, clients and other medical professionals who have stringent vaccination requirements that all Syneos Health employees with whom they partner be fully vaccinated and will not accept or consider any exemptions.  I understand I can request an exemption from Syneos Health’s vaccination requirement based on a qualifying medical condition or sincerely-held religious belief. However, in the event that I successfully obtain an exemption, I understand that it is highly unlikely that I will be able to adequately perform the essential functions of this position without imposing an undue hardship on Syneos Health due to the clients’ demands.

   
At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

 
Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re essential in solving and executing against today’s toughest commercialization challenges facing the world’s leading healthcare companies. From the very beginning, you’ll be supported by team members who, like you, aren’t afraid to try something new. You'll gain exposure and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.



WORK HERE MATTERS EVERYWHERE | How will you accelerate biopharmaceutical commercialization?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

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