Manager – Commercial, Business Analyst (Pharma)

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Updated: August 17, 2022
Location: Nationwide, United States
Job ID: 143833

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Job Description





The Manager – Commercial, Business Analyst is responsible for leading the Commercial Business Analyst function.  An effective Manager, Business Analyst advises and delivers on strategic technology projects and client onboarding and support, while ensuring members of the team deliver a best in class solutions for the Commercial organization. Guiding and working with team members to develop recommendations and solutions that are sharply focused on business outcomes, innovative and operationally aligned. 


The responsibilities of this position include direction, oversight, execution and monitoring of the requirements gathering process and documentation to support new technology implementations, continuous improvement initiatives and existing client expansion projects that are administered by the Business Technology organization, including facilitation of requirements gathering with the Business Partner team, business Subject Matter Experts and business leadership. 



  • Setting strategic direction of business requirements facilitation and documentation processes
  • Personnel development, operational management, and project assignment
  • Able to bridge the gap between business objectives and the teams working to implement solutions that meet client objectives
  • Implements continuous improvement processes to ensure the Business Analyst team is consistently delivering effective and value added requirements direction.
  • Facilitation of complex business requirements and solution-ing sessions with and within a matrix team
  • Drive project schedule and budget tracking via close coordination with assigned Project Management personnel
  • Experience working in a matrix environment and demonstrated ability to balance and coordinate multiple directions within a project and add value to the communication stream
  • Help clients solve problems with available technology and processes
  • Creating technical presentations and demonstrating how a product will meet client needs
  • Excellent written and oral communication skills, ability to articulate and document processes and workflows
  • Experience working in adherence and regulatory environments, and ability to balance both with flexibility in solution design



Job Requirements

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:

  • Job Qualifications:

    Education and Experience



    • BA/BS or equivalent experience.
    • Previous experience managing small team of direct reports
    • 5+ years of experience in an equivalent role
    • One or more years of experience working in in the Commercial side of the pharmaceutical industry
    • Extensive broad technology experience, 5+ years of experience in IT PM, BA or similar role by function
    • Ability to travel  ~ up to 25%




    • Experience managing requirements facilitation and documentation process
    • Contribution to a software development/ support team in multiple roles and responsibilities for minimum of 10 years
    • Formal project management training, Exposure to the PMI methodology
    • Experience working with Multi/ Omni Channel and Data Integration projects, especially in pharmaceutical industry



As a healthcare company we have an important responsibility to protect individual and public health. This position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities, unless an exemption can be confirmed based on a medical condition or sincerely held religious belief. Submission & Approval of an Exemption does not guarantee that an exemption can be accommodated

I understand that if I am made an offer of employment, it will be conditioned on my demonstration  I am fully vaccinated OR I plan to initiate vaccination by my start date AND be fully vaccinated within 4 weeks of start date against the COVID-19 virus.   ​ 


IMPORTANT: I understand that if the role for which I am applying requires extensive in-person contact with colleagues, health care providers, clients and other medical professionals who have stringent vaccination requirements that all Syneos Health employees with whom they partner be fully vaccinated and will not accept or consider any exemptions.  I understand I can request an exemption from Syneos Health’s vaccination requirement based on a qualifying medical condition or sincerely-held religious belief. However, in the event that I successfully obtain an exemption, I understand that it is highly unlikely that I will be able to adequately perform the essential functions of this position without imposing an undue hardship on Syneos Health due to the clients’ demands. 

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re essential in solving and executing against today’s toughest commercialization challenges facing the world’s leading healthcare companies. From the very beginning, you’ll be supported by team members who, like you, aren’t afraid to try something new. You'll gain exposure and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.

WORK HERE MATTERS EVERYWHERE | How will you accelerate biopharmaceutical commercialization?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)


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